Customer Service Advisor

Job Introduction                  \n\nWe are recruiting for a Service Advisor to join our Volkswagen Commercial Vehicles Dealership in Coventry.\n\nThe hours of work are Monday - Friday, 8am to 6pm as well as 1 in 3 Saturdays, 8am to 1pm. \n\nSalaries include basic salary up to £31,000 plus a monthly bonus, with an OTE of £35,000. \n\nRole and Responsibilities\n\nYou will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. \n\nBooking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload\nMeeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.\nUpdating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.\nLiaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time. About you\n\nYou will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers\nA well-presented individual with a desire, attitude and character to succeed\nPrevious experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives\nYou will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.\nMotor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.What we offer\n\n25 days holiday plus bank holidays\nCompany Pension\nWellness Programme\nSick Pay\nGroup life insurance\nStaff discount on car servicing\nListers Benefits – discounts on retailers, restaurants, cinemas & holidays\nLong service and loyalty incentives\nStaff referral scheme\nIn-house, manufacturer & professional qualifications\nFree Parking / On-site Parking\nCompany EventsWhy Listers?\n\nFounded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us.