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Can you deliver the kind of outstanding service that sets the BMW brand apart?

BMW Group Retail

Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.

Welcome to the future of automotive retail
Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So we provide service consulting that’s genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen.
We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.

Your role
You’ll be the link between our customers and the workshop. From welcoming customers, you’ll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work and presenting the completed job. Along the way, you’ll organise test drives for our Technicians, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is shipshape. It’s all about giving BMW customers peace of mind.

Your profile
We’re looking for the ideal candidate to have previous experience as a Service Advisor within the automotive industry. If your experience is out of the automotive industry, not to worry, we’ll expect you to have experience in dealing with customers alongside the enthusiasm and passion to make the switch. If you have the tenacity and commitment to realise your potential, we’ll give you the training to go as far as you can.
Switched on and passionate about automotive, you’ll be someone who can quickly get to grips with processes, BMW products and services.

Rewards
Your hard work will be rewarded with subsidised manufacturer car purchase scheme available to both you and your family, ride to work scheme, pension scheme, access to use BMW products, access to bespoke training courses at the state of the art BMW Training Academy and globally recognised BMW accreditation and certification.

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