Can you deliver the kind of outstanding service that sets the BMW brand apart?
BMW Group Retail
Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.
Welcome to the future of automotive retail
Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So we provide a service that is genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen.
We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.
Reporting to the Group Aftersales Retention Manager, you will, on a daily basis deal with all inbound service calls for the groups service centres in relation to service booking and other service related items, whilst also handling all customer objections. As part of your role, you will make outbound calls in relation to promotions, seasonal campaigns, service follow up work and other service related items through the upsell of products and services, in order to maximise the revenue of the BMW Group service departments. This role requires flexibility to work weekends when required.
You will have proven background working in a similar role for a prestigious establishment and providing customers with an excellent experience in person or by telephone. You will have the ability to work under pressure and to tight deadlines, demonstrating excellent attention to detail; communication skills and the ability to display the ability to use your initiative and a willingness to learn and develop. You will be able to demonstrate strong interpersonal, presentation, organisation and prioritisation skills as well as an ability to work autonomously.
Your hard work will be rewarded with a pension scheme and access to bespoke training courses at the state-of-the-art BMW Training Academy, globally recognised BMW accreditation and certification.