Business Insurance Advisor – R-955

Competitive salary, between £18,589 - £27,235 based on relevant qualifications and/or experience (includes OTE of £4,200 for Sales roles or £2,500 for Customer Service roles).
Additional benefits include 50% off car, home and pet insurance, 22 days holiday a year (plus 8 bank holidays or time off in lieu), free travel and breakdown insurance plus many more.

What being Business Insurance Advisor involves

You will be based an in inbound call centre environment in the heart of Bristol City Centre. The office is a lively and friendly place where you will be given the training and support needed to ensure you do your best putting the customer at the heart of everything you do. The job role entails speaking to our business customers and our banking partners customers about a variety of commercial insurance products e.g. Shop owner, Tradesmen and Landlords.

Direct line for Business was founded in 2007 to offer a new and fresh way to purchase business insurance. We’re a fast growing business that lives by our company values. We are currently looking for dynamic, proactive, passionate and business minded team members to work in our inbound call centre as sales or service advisors.

Which role is best for you?

Sales advisor-

£18,589 - £27,235 depending on experience (includes OTE of £4,200)

You don’t necessarily need to have sales background, but you do need to be a driven, hardworking individual. As a sales advisor you will answer inbound calls from our business customers who are looking for a new insurance quote and convert them into policies. You will use your great product knowledge to sell the right product to the right customer and tailor it to the customer’s individual needs.

Service/ Sales Advisor-
£18,589 - £25,533 depending on experience (Includes OTE of £2,500)

As a service/sales advisor you don’t need to have past experience of working in this environment, all you need is a positive attitude and you need to strive to deliver the best customer service. After the point of sale you will be the person dealing with all our customers needs. You will do this by helping the customers renew their policy, answering any queries and making any relevant changes, also letting our customers know about the other great products we offer.

Skills and qualities you’ll need

Here at Direct Line for Business our values underpin everything we do. We are looking for like minded people to join our team and help us achieve our goal as Britain’s best insurer. To be the best, we want the best. We’re looking for people with;

o The drive to progress and learn new skills linked (e.g. underwriting knowledge)
o The ability to communicate with our customers and colleagues
o The commitment needed to deliver a great customer journey
o PC literacy


37.5 hour working week
Shifts between Monday - Friday 08:00 – 20.00, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00.

Career benefits and rewards
Rewarding you is really important to us, as well as offering a competitive salary and generous holiday entitlement; you can take advantage of a wide range of benefits. The best part is you can pick and choose the benefits to suit your own lifestyle, but also pass on some of the savings to family and friends. Here are just a few we have on offer:
• A competitive salary, benchmarked against our competitors, which will grow as you do.
• Pension 9% of your base salary, you can choose to contribute less or more than this, and anything you don’t wish to put in to your pension you can take as cash instead!
• Private medical insurance (anyone can choose this through our flexible benefits scheme, and managers receive this as standard)
• Attractive holiday entitlement
• 50% off our Home, Motor and Pet insurance
• Free Travel insurance
• Free Green Flag breakdown cover
• Flexible rewards including Life insurance, income protection, critical illness insurance, personal accident insurance
• Retail card, with discounts at big name retailers
• My Discounts - a discounts website for all our employees, with great discounts, cash back savings and offers across hundreds of brilliant high street brands, travel, tickets, gym memberships and much more.

Who we are
Direct Line Group is an organisation with a clear mission: to make insurance much easier and better value for customers. We are one of the leading motor, home and small business insurers in the UK. We are home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

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