Customer Services Administrator
Location: : Cleckheaton - Bradford
Rate: £ 14 to £ 16 K (full-time (per hour))
As their recruitment partner, Hays Office Support are currently working with a large plc to find an experienced Customer Service Administrator to join their team. Based south of Bradford, this particular part of the Group provide technical support to a range of high profile clients. Your job will be to support this process.
Key details:
Working in a team of 3 reporting to a Customer Service Supervisor
Handling incoming customer queries and then dealing with any issues directly
Liaising with drivers / logistics personnel to ensure delivery of the goods is completed on time
High volume data processing - inputting customer information into the inhouse systems
Generating and running various reports, mostly using Microsoft Excel, and then analysing the results to check productivity
Chasing work from other departments when required, to ensure customer's data is delivered on time
Our client is looking for someone with the following attributes:
Previous office-based customer service experience is essential
Excellent telephone skills and ability to communicate with people at all levels
Someone who is organised and who can prioritise their workload independently
Someone who can work to deadlines and focus if there are tight timescales for work
Workable knowledge of Microsoft Office including Excel and Word is also essential
Benefits:
As this company are part of a large plc, you will benefit from a very generous benefits package including:
Pension
Health provision
26 days holiday plus 8 bank holidays
Advanced training programme
Free car parking
More options available in their 'flexible benefits scheme' once you have passed your probationary period
If you are interested in this position:
Please call Lynsey Austin direct on: 01274 724624
